Post by shiyabul on Aug 20, 2024 9:56:12 GMT
Conversational commerce is a relatively new use case that is gaining popularity in Asia on platforms like WeChat. From booking a flight to booking an activity at a destination, this can all be done without ever having to download an app. Just open Messenger, search for your airline, and book. KLM is a great example: from managing your booked flights to issuing a refund, their bot is there to help.
Bots can also be used to unify systems and erase dat https://lastdatabase.com/a silos via third-party integrations. In fact, integrations power every use case because they are truly a necessity. If you want to send data collected in your web chat to a CRM application like Salesforce or HubSpot, you’ll need to connect your bot to it via an API.
A great example I’ve been a part of recently is enabling verification of insurance benefits within chat to automate the qualifying process of potential patients and then sharing that data with their electronic health records (EHRs). This has saved behavioral health centers, insurance companies, healthcare providers, hospitals, and admissions officers hundreds of hours spent on calls that didn’t convert.